SCANNER FREEMONT / Data Analyst

Freemont is responsible for the digital conversion of survey responses while adhering to strict quality standards set forth by its managers. Freemont began its career at TruScore in 1996 as a Data Analyst and quickly became pivotal to TruScore's success. As the years passed, Freemont has slowly matured into part-time Data Analyst while also holding many positions in the work environment including On The Floor, On The Empty Desk, and Hold The Door (AKA Hodor).

RON SACCHI / Master Coach

A former Operations Manager in the High Tech Industry, Ron Sacchi brings decades of leadership and management experience to the organizational development and the executive coaching arena. An energetic thought-leader with a track record of success in all areas of Human Capital development, he has consulted and coached managers in start-ups, joint-ventures, high tech, pharmaceuticals, and media. Because of his business acumen and creative approaches to behavioral change, he is respected in the HR community specifically for the ability to direct, motivate, influence and inspire leaders to improve performance.

Holding an MBA from Saint Mary’s College, Mr. Sacchi is also licensed in various management, leadership and psychological profiling tools.

CARLANN FERGUSSON / Master Coach

Carlann inspires leaders to reconnect to their individual purpose and lead with contagious energy. She ensures leaders gain deep self-awareness and eliminate self-sabotaging behaviors. Her guidance is based on coaching, training and selecting hundreds of executives across diverse companies as well as her own journey into the executive ranks.

Carlann is the author of the highly acclaimed book The Insightful Leader: Find Your Superpowers, Crush Limiting Beliefs and Abolish Self-Sabotaging Behaviors (Praeger, June 2018). She holds a master’s degree in Industrial-Organizational Psychology. Her thirty years of experience include leadership roles in Fortune 500s, the private sector, and the U.S. Government. Carlann has been a featured guest on ABC News Radio, Wharton Business Radio and has been cited in CBS MoneyWatch, International Business Times, Newsday and Workday.

DR CHUCH MELTZER / Master Coach

Dr. Chuck Meltzer is a Master Coach and President of the SynTECGroup, an organizational development consulting firm. As an executive coach, he draws on his training at a doctoral level in psychology, direct senior management experience and management consulting with a wide cross section of industries. He has developed an extensive series of strategies to assist leaders in creating organizational wide and personal change. Dr. Meltzer has a decade of direct senior management experience and 20 years’ experience functioning within his consulting and coaching practice. His coaching approach is solution focused and time framed. Based on determined goals, a personally customized approach to the process has enabled his clients to realize sustainable change in a manner that allows them to enhance their effectiveness and success as leaders within their organization.

Dr. Meltzer is certified and a master trainer in several coaching assessment tools that he employs within his practice.

ERIN HIRSCHLAND / Master Coach

Erin is an organization development expert with nearly two decades experience serving organizations of all sizes across industries on a broad range of issues. Working with leadership teams, she helps articulate an actionable vision and corresponding values, connecting these to organizational strategy, execution and results. Her tools of choice include senior team retreats, one-on-one executive coaching and proven survey and related instruments.

Erin’s additional expertise includes designing employee selection systems, developing performance management tools that increase performance across the organization over time and employee and customer experience metrics. An effective facilitator and coach, Erin works with leaders and their teams to build trust, commitment and results.

She holds a Bachelor of Arts degree in Psychology from the University of California, Santa Barbara and a Master of Arts degree in Industrial/Organizational Psychology from the University of Colorado.

SONYA D HAMILTON / Senior Assessment Consultant

Sonya is a Senior Assessment Consultant at TruScore with over 24 years of experience designing and delivering 360 feedback solutions and providing 360-based coaching, training and interpretation.

Sonya has extensive experience working with Managers and Leaders, guiding them through the feedback and development journey and providing insights and direction to help maximize their impact within the organization. Sonya’s areas of expertise include 360-based coaching, 360 data analysis and interpretation, Train-the-Trainer certifications, facilitation, survey & questionnaire design, and the design and delivery of assessment programs.

Sonya has a Bachelor’s degree in psychology and a Master’s of Science degree in Industrial & Organization Psychology from Springfield College with a specialty in Counseling and Psychological Services. She is a Master Trainer for TruScore and the Clark Wilson Task Cycle surveys receiving a Certificate of Achievement in “How to Train a Trainer”. In addition, Sonya is certified to administer a variety of other psychometric instruments including employee engagement and organizational instruments as well as the line of Hogan Personality Assessments.

KAYLEY MOTZ / Assessment Advisor

Kayley draws on her extensive customer service background to provide clients with prompt, quality support. In her role as Assessment Advisor, Kayley works to ensure clients’ needs are being met. She assists in project set up and management, as well as processing and quality checking feedback reports. Kayley also aids in the execution of the day-to-day responsibilities of the production team, such as coaching session scheduling and tech support.

CRYSTAL HUGHES / Assessment Advisor

Crystal leverages her extensive background in Industrial-Organizational (I-O) psychology as she manages the day-to-day operational and tactical aspects of multiple and large scale projects for TruScore.

Crystal assists clients with setting up and managing feedback projects, and serves as the point of contact throughout the entire process. She quality checks feedback reports, and provides tech support when needed.

ELLIE SOLOMON / Assessment Advisor

Ellie manages project implementation for the entire 360 assessment feedback process and ensures that each client’s unique needs are met on time and in an efficient manner. Ellie consults with clients who use TruScore’s off-the-shelf Task Cycle® instruments as well as providing hosting solutions for clients using their own survey content, including custom processes and reports. She helps clients navigate through the TruScore® survey hosting software, having literally written the handbook that several clients are using.

She coordinates and implements all translation efforts, including soliciting bids, managing timelines, providing files to the translation companies, implementing translations for the web pages, and testing.

ULLA WESTERMANN / Software Engineer

Ulla uses her years of experience as a software engineer to maintain and add new features to TruScore's applications. She also helps with customizing feedback reports based on client needs.

HANK CURTIS / Business Development Manager

Hank manages and assists in the analyzing, planning, research, and development of TruScore’s objectives and strategic plans in order to achieve business opportunities, growth, and financial profitability.

Hank drives the expansion of TruScore’s direct sales, establishes relationships with TruScore’s clients, identifies clients, and keeps up-to-date on industry trends and client developments.

TAYLOR BRANTON / Bookkeeper

Taylor is responsible for managing payroll and employee fringe benefits programs, in addition to organizing company gatherings and outings. Taylor oversees day to day accounting needs as it relates to client invoicing, accounts payable, and general compliance requirements. She also has a hand in month, quarter, and year end reports and works closely with the CEO and CTO to furnish details necessary to make accurate business projections and decisions.

KURT BLAZEK / Design Director

Kurt uses a unique blend of strategic thinking with dynamic executions to create TruScore’s visual and interactive design. He is responsible for creating, evolving, and sustaining the company’s brand to internal and external stakeholders through multiple mediums. He oversees all of TruScore’s digital strategies, along with the implementation of social media tools and techniques.

Kurt leverages TruScore’s marketing and messaging information to identify, evaluate, and apply methods to maximize the effectiveness of the search campaigns across all of the major search engines. He tracks and measures the ROI of search engine rankings, direct print, and marketing websites.

JOSH SHEETS / Chief Operations Officer

Josh is responsible for all day-to-day aspects of managing the operations and various functional areas including business development, sales and marketing, client delivery, vendor relations, human resources, and IT.

Josh helps to ensure outstanding customer service, and the administration of long-term and day-to-day business processes that complement the delivery of high quality, innovative customer-focused survey tools, assessments and hosted survey offerings.

TOM KUHNE / Managing Partner and CTO

Tom joined TruScore in 1995 and has served in a number of roles, including Data Analyst, IS Manager, and VP & CIO. In his current role as Managing Partner and CTO, Tom is the driving force behind TruScore's technology vision for the present and the future. He manages all aspects of TruScore’s information systems, ensuring all systems meet the highest functionality and security standards.

Tom enjoys working hand in hand with clients and partners to make sure TruScore® delivers the technology and advancement that has become expected of it as a leader in the online assessment marketplace.

DEREK MURPHY / Chief Executive Officer

Derek joined TruScore in 1996 and has served in a number of roles, including Data Analyst, Operations Manager, and President & COO. In his current role as CEO, he is responsible for planning and implementing the strategic direction of the company. In addition, Derek is involved in product development and overseeing the day-to-day business operations for TruScore.

TruScore founder Dr. Daniel Booth, a pioneer in the field of assessment of leadership and management skills, served as a mentor to Derek for more than a decade. During this time, Derek became certified on TruScore’s full line of management and leadership assessments. He currently uses these skills to lead content debriefings with customers and partners on a regular basis.

5 Steps for Better Stretch Goals

Good leaders should want their employees to not only succeed but also push their limits and raise the bar. One way that can help employees get there, is through regular goal-setting. This can be challenging because often times, employees don’t understand the overarching visionand goals of a company or organization. So it’s important that all players are aligned on the corporate vision in order to effectively start with the goals process. With that firmly in place, a manager can try to push his or her employees by suggesting stretch goals—the type of target that may seem impossible.

There are differing views of the efficacy of stretch goals. Some feel that setting the bar too high can cause dejection, making people feel like they’re getting nowhere and that they’ll never achieve the mark. Some studies even suggest that, with impossible goals in place, people become more and more dishonest or even ruthless in their pursuit of results—which has been shown to cost companies billions each year. Others, however, feel that, particularly for top performers (who are already driven to achieve and succeed), stretch goals can be motivational, and a huge reward in and of themselves once they are achieved.

Read More5 Steps for Better Stretch Goals

5 Signs you may be a costly Micromanager

Are you a micromanager? Or—perhaps worse—you may be one and not realize it?

Here are 5 signs you might be too involved in your employees’ work:
- You rarely delegate (and when you do, you are entirely too nervous about it)
- You find yourself spending more time overseeing (or even doing) other people’s projects than on getting your own done
- You nitpick the details (like putting the cover sheets on the TPS reports) and neglect the 30,000-foot view
- You reassign projects—to yourself—before they’re done
- You discourage autonomy and decision-making at any level under yours

Read More5 Signs you may be a costly Micromanager

How to “Ace” your 360 Feedback Assessment

Alright, 360 Assessments do not fall into the testing category that you can “Ace”, however there are steps you can take to ensure that you are getting the most out of your 360 Assessment. Here’s one question to get you started:

Which of the following will help you get the most out of a 360 feedback program?

Acknowledge the Process – Feedback is a positive thing and should be used as a development tool. If you go into a 360 assessment with this in mind, you will get out of it what you put into it, which should be a clear and concise view of your strengths and weaknesses within your organizational culture. Feedback will tell a story, not fiction, and it’s up to you to listen to it. But awareness is only the first step.

Read MoreHow to “Ace” your 360 Feedback Assessment

Mojo: How to Get It, How to Keep It, How to Get It Back If You Lose It – Book Review

Mojo

by Marshall Goldsmith. New York: Hyperion. 184 pages.
Reviewed by Diane Byington, Ph.D.

Are you burned out at work? Or, have you lost some enthusiasm and wish you could get it back? If so, check out this book. Marshall Goldsmith brings his long experience as an executive coach to the concept he describes as Mojo: that positive spirit toward what we are doing now that starts from the inside and radiates to the outside. In other words, we've got to feel enthusiastic toward what we are doing before we can send enthusiasm out for others to see. This book details how to increase your Mojo.

The most useful part of the book, for me, was his scorecard for measuring your Mojo. Goldsmith says we need to bring five qualities to an activity in order to do it well. These are: motivation, knowledge, ability, confidence, and authenticity. Likewise, five benefits we may receive from an activity include: happiness, reward, meaning, learning, and gratitude.

Read MoreMojo: How to Get It, How to Keep It, How to Get It Back If You Lose It – Book Review

Making Ideas Happen – Book Review

Make Ideas Happen

By Scott Belsky, Making Ideas Happen. (2010). New York: Penguin. 231 pages.

Reviewed by Diane Byington, Ph.D.

This book might be for you if:

You have lots of ideas but have trouble getting them to actually happen
You tend to be disorganized and need help organizing your projects
You are excited and full of energy at the beginning of a project but get bored and distracted as time goes by, or you love starting projects but rarely complete them
Your job is to manage creative professionals
Scott Belsky, CEO and Founder of the online creative network, Behance, has spent his professional life working with creative people and helping them to make their ideas "happen." His thesis is that great ideas abound, but getting them to completion is extraordinarily difficult and requires a different skill set than what is used to generate the idea. This book presents his ideas for what it takes to actualize an idea.

Read MoreMaking Ideas Happen – Book Review

Leaders can Build Trust through Communication

In most relationships, people want to have trust—with a romantic partner, with a family member, with a doctor or a dentist, with a mechanic or a plumber. In those relationships, without trust as a foundation, much can fail. Shouldn't we see it the same in the workplace? After all, a company’s success is based on trust—consumers must trust the brand, and employees, who, in essence, sell trust to consumers, most definitely need to trust their leaders. CommuniCon, Inc., says that “high-trust organizations have increased value, accelerated growth, enhanced innovation…and improved collaboration.” So why is it that, according to the 2013 Edelman Trust Barometer, 82% of people don’t trust business leaders to tell the truth? If you’re a leader in your company, that statistic should be alarming.

Luckily, it’s never too late to start building, earning, and increasing trust, and one basic building block is communication. Note that word well, though, because too often, leaders confuse the skill—communication—with its vehicles—communications. Gaining trust is not about which channels you use. It’s about the messaging—and the truth behind it—itself.

Read MoreLeaders can Build Trust through Communication

Create an environment that inspires motivation and engagement through empathy

Written by Mary Schaefer – President, Artemis Path, Inc.

You can make sure your people are using their natural strengths. You can focus on job fit and culture fit. Is that all there is to ensure motivated employees?

When I think of supporting employee motivation, my thoughts go a slightly different direction. What if you demonstrate that their contributions make a difference? You can do this through empathy. Yes, empathy.

If you want to cultivate motivation, don’t do this.

There are those times when employees are put in the position of dealing with disappointment or being denied an opportunity to contribute. Management calls a project to a halt. A budget cut sends employees’ current job assignments into a spin, perhaps impacting the trajectory of their careers. This gnaws at people. I don’t often see attention given to addressing the meaning employees assign to such changes. They end up feeling bad because of what it means to them. They are expected to roll with the punches. After all, “It’s just business.”

Read MoreCreate an environment that inspires motivation and engagement through empathy

Learning from Zuckerberg’s Leadership Style

Like him or hate him, you’ve got to hand it to Mark Zuckerberg—there’s no denying that, at a mere 30 years old, he’s a multibillion-dollar success. His baby—the social-networking site Facebook—recently posted shares worth nearly $75, almost double its May 2012 IPO price of $38 per share. Which means that, not only did he have a solid, viable idea in social networking, he also has had some success at company leadership. And we all—millennial and office veteran alike—could learn a thing or two from his style.

To start, Zuckerberg shows us that, to be a good leader, you first need to be true to yourself and have passion. Continually in the pursuit of the next cool thing, Zuckerberg proves he believes in his goals and is passionate about what innovation can do for his product. And it’s worked. As the old adage says, you can’t sell what you don’t believe in, and Facebook’s creator believes in the product, which cultivates in his employees the unwavering confidence and support that leads to success. And all of that is reflected in the fact that the company’s mission, “to give people the power to share and make the world more open and connected,” is the same today as it was ten years ago, at Facebook’s inception.

Read MoreLearning from Zuckerberg’s Leadership Style

Ditch the Fear, Leaders Need to Create a Culture of Fun

Many people agree: a workplace culture of fear limits employee engagement, productivity, and retention—and by turns, the bottom line. But often, leaders aren't cognizant that they've created that environment. However, Gallup surmises that lost productivity due to lack of employee engagement costs U.S. companies $300 billion annually. Other studies show that happier—and therefore more engaged—employees are more likely to be more “creative, productive, and committed.” In other words, good leadership doesn't have to be with an iron fist—in fact, more often, it shouldn't include iron or fists at all.

One way for leaders to ensure that they aren't creating a culture of fear is to consciously do the exact opposite—create a culture of happiness and fun. Which can be daunting; after all, to some leaders, “fun” might seem frivolous, and other leaders might see “happiness” as the employee’s responsibility. However, just a few changes to the environment can make all the difference to an employee’s productivity.

Read MoreDitch the Fear, Leaders Need to Create a Culture of Fun