SCANNER FREEMONT / Data Analyst

Freemont is responsible for the digital conversion of survey responses while adhering to strict quality standards set forth by its managers. Freemont began its career at TruScore in 1996 as a Data Analyst and quickly became pivotal to TruScore's success. As the years passed, Freemont has slowly matured into part-time Data Analyst while also holding many positions in the work environment including On The Floor, On The Empty Desk, and Hold The Door (AKA Hodor).

RON SACCHI / Master Coach

A former Operations Manager in the High Tech Industry, Ron Sacchi brings decades of leadership and management experience to the organizational development and the executive coaching arena. An energetic thought-leader with a track record of success in all areas of Human Capital development, he has consulted and coached managers in start-ups, joint-ventures, high tech, pharmaceuticals, and media. Because of his business acumen and creative approaches to behavioral change, he is respected in the HR community specifically for the ability to direct, motivate, influence and inspire leaders to improve performance.

Holding an MBA from Saint Mary’s College, Mr. Sacchi is also licensed in various management, leadership and psychological profiling tools.

CARLANN FERGUSSON / Master Coach

Carlann inspires leaders to reconnect to their individual purpose and lead with contagious energy. She ensures leaders gain deep self-awareness and eliminate self-sabotaging behaviors. Her guidance is based on coaching, training and selecting hundreds of executives across diverse companies as well as her own journey into the executive ranks.

Carlann is the author of the highly acclaimed book The Insightful Leader: Find Your Superpowers, Crush Limiting Beliefs and Abolish Self-Sabotaging Behaviors (Praeger, June 2018). She holds a master’s degree in Industrial-Organizational Psychology. Her thirty years of experience include leadership roles in Fortune 500s, the private sector, and the U.S. Government. Carlann has been a featured guest on ABC News Radio, Wharton Business Radio and has been cited in CBS MoneyWatch, International Business Times, Newsday and Workday.

DR CHUCH MELTZER / Master Coach

Dr. Chuck Meltzer is a Master Coach and President of the SynTECGroup, an organizational development consulting firm. As an executive coach, he draws on his training at a doctoral level in psychology, direct senior management experience and management consulting with a wide cross section of industries. He has developed an extensive series of strategies to assist leaders in creating organizational wide and personal change. Dr. Meltzer has a decade of direct senior management experience and 20 years’ experience functioning within his consulting and coaching practice. His coaching approach is solution focused and time framed. Based on determined goals, a personally customized approach to the process has enabled his clients to realize sustainable change in a manner that allows them to enhance their effectiveness and success as leaders within their organization.

Dr. Meltzer is certified and a master trainer in several coaching assessment tools that he employs within his practice.

ERIN HIRSCHLAND / Master Coach

Erin is an organization development expert with nearly two decades experience serving organizations of all sizes across industries on a broad range of issues. Working with leadership teams, she helps articulate an actionable vision and corresponding values, connecting these to organizational strategy, execution and results. Her tools of choice include senior team retreats, one-on-one executive coaching and proven survey and related instruments.

Erin’s additional expertise includes designing employee selection systems, developing performance management tools that increase performance across the organization over time and employee and customer experience metrics. An effective facilitator and coach, Erin works with leaders and their teams to build trust, commitment and results.

She holds a Bachelor of Arts degree in Psychology from the University of California, Santa Barbara and a Master of Arts degree in Industrial/Organizational Psychology from the University of Colorado.

SONYA D HAMILTON / Senior Assessment Consultant

Sonya is a Senior Assessment Consultant at TruScore with over 24 years of experience designing and delivering 360 feedback solutions and providing 360-based coaching, training and interpretation.

Sonya has extensive experience working with Managers and Leaders, guiding them through the feedback and development journey and providing insights and direction to help maximize their impact within the organization. Sonya’s areas of expertise include 360-based coaching, 360 data analysis and interpretation, Train-the-Trainer certifications, facilitation, survey & questionnaire design, and the design and delivery of assessment programs.

Sonya has a Bachelor’s degree in psychology and a Master’s of Science degree in Industrial & Organization Psychology from Springfield College with a specialty in Counseling and Psychological Services. She is a Master Trainer for TruScore and the Clark Wilson Task Cycle surveys receiving a Certificate of Achievement in “How to Train a Trainer”. In addition, Sonya is certified to administer a variety of other psychometric instruments including employee engagement and organizational instruments as well as the line of Hogan Personality Assessments.

KAYLEY MOTZ / Assessment Advisor

Kayley draws on her extensive customer service background to provide clients with prompt, quality support. In her role as Assessment Advisor, Kayley works to ensure clients’ needs are being met. She assists in project set up and management, as well as processing and quality checking feedback reports. Kayley also aids in the execution of the day-to-day responsibilities of the production team, such as coaching session scheduling and tech support.

CRYSTAL HUGHES / Assessment Advisor

Crystal leverages her extensive background in Industrial-Organizational (I-O) psychology as she manages the day-to-day operational and tactical aspects of multiple and large scale projects for TruScore.

Crystal assists clients with setting up and managing feedback projects, and serves as the point of contact throughout the entire process. She quality checks feedback reports, and provides tech support when needed.

ELLIE SOLOMON / Assessment Advisor

Ellie manages project implementation for the entire 360 assessment feedback process and ensures that each client’s unique needs are met on time and in an efficient manner. Ellie consults with clients who use TruScore’s off-the-shelf Task Cycle® instruments as well as providing hosting solutions for clients using their own survey content, including custom processes and reports. She helps clients navigate through the TruScore® survey hosting software, having literally written the handbook that several clients are using.

She coordinates and implements all translation efforts, including soliciting bids, managing timelines, providing files to the translation companies, implementing translations for the web pages, and testing.

ULLA WESTERMANN / Software Engineer

Ulla uses her years of experience as a software engineer to maintain and add new features to TruScore's applications. She also helps with customizing feedback reports based on client needs.

HANK CURTIS / Business Development Manager

Hank manages and assists in the analyzing, planning, research, and development of TruScore’s objectives and strategic plans in order to achieve business opportunities, growth, and financial profitability.

Hank drives the expansion of TruScore’s direct sales, establishes relationships with TruScore’s clients, identifies clients, and keeps up-to-date on industry trends and client developments.

TAYLOR BRANTON / Bookkeeper

Taylor is responsible for managing payroll and employee fringe benefits programs, in addition to organizing company gatherings and outings. Taylor oversees day to day accounting needs as it relates to client invoicing, accounts payable, and general compliance requirements. She also has a hand in month, quarter, and year end reports and works closely with the CEO and CTO to furnish details necessary to make accurate business projections and decisions.

KURT BLAZEK / Design Director

Kurt uses a unique blend of strategic thinking with dynamic executions to create TruScore’s visual and interactive design. He is responsible for creating, evolving, and sustaining the company’s brand to internal and external stakeholders through multiple mediums. He oversees all of TruScore’s digital strategies, along with the implementation of social media tools and techniques.

Kurt leverages TruScore’s marketing and messaging information to identify, evaluate, and apply methods to maximize the effectiveness of the search campaigns across all of the major search engines. He tracks and measures the ROI of search engine rankings, direct print, and marketing websites.

JOSH SHEETS / Chief Operations Officer

Josh is responsible for all day-to-day aspects of managing the operations and various functional areas including business development, sales and marketing, client delivery, vendor relations, human resources, and IT.

Josh helps to ensure outstanding customer service, and the administration of long-term and day-to-day business processes that complement the delivery of high quality, innovative customer-focused survey tools, assessments and hosted survey offerings.

TOM KUHNE / Managing Partner and CTO

Tom joined TruScore in 1995 and has served in a number of roles, including Data Analyst, IS Manager, and VP & CIO. In his current role as Managing Partner and CTO, Tom is the driving force behind TruScore's technology vision for the present and the future. He manages all aspects of TruScore’s information systems, ensuring all systems meet the highest functionality and security standards.

Tom enjoys working hand in hand with clients and partners to make sure TruScore® delivers the technology and advancement that has become expected of it as a leader in the online assessment marketplace.

DEREK MURPHY / Chief Executive Officer

Derek joined TruScore in 1996 and has served in a number of roles, including Data Analyst, Operations Manager, and President & COO. In his current role as CEO, he is responsible for planning and implementing the strategic direction of the company. In addition, Derek is involved in product development and overseeing the day-to-day business operations for TruScore.

TruScore founder Dr. Daniel Booth, a pioneer in the field of assessment of leadership and management skills, served as a mentor to Derek for more than a decade. During this time, Derek became certified on TruScore’s full line of management and leadership assessments. He currently uses these skills to lead content debriefings with customers and partners on a regular basis.

Category All Articles

Five Ways to Reduce Stress at the Office

There are hectic deadlines. There are quickly shifting priorities. There are performance demands. There’s tension and there’s conflict. The unfortunate reality of any given working day is that there’s stress. And, without some sort of release, stress can build to a point that it can cause harmful physical problems, including headaches, fatigue, and even chest pain. To try to avoid that, here are five tips to help combat stress at the office.

Read MoreFive Ways to Reduce Stress at the Office

An Inspiring Leadership Style – Google CEO Larry Page

If your company is looking for a leadership role model, you might look no further than Google CEO and co-founder Larry Page. Recently tapped as Fortune’s 2014 Businessperson of the Year and lauded by Forbes as being one of the ten most powerful people (he’s number nine), Page is undoubtedly a success. And his company’s results speak for it—Google posted third-quarter 2014 earnings that marked a 20% year-over-year increase, and among other successes from its vast array of products and services, Google now commands more than 2 million internet searches per second. But it’s more than the numbers Page and his company put up. It’s his way of getting people to perform—and perform not just well, but spectacularly.

Read MoreAn Inspiring Leadership Style – Google CEO Larry Page

Coaching the Humble: Invest in Your Rookies

In many organizations, coaching has become the go-to tool for executive development. For many executives, an executive coach has become a status symbol or a benefit that they are entitled to. Forbes reports that spending among corporate titans, such as GE, Goldman Sachs, and Google, totals $1billion per year in the U.S. alone.[i]

Is this investment in coaching being made wisely? Most companies spend considerable energy ensuring this investment is being made with the right people. But are we making these investments at the right time? In far too many cases, precious resources are wasted on talent that doesn't currently have an appetite for development.

Read MoreCoaching the Humble: Invest in Your Rookies

Feedback is a Two-Way Street

For some people, the term “feedback” is like a four-letter word, perceived as a euphemism for judgment and even condemnation. Because of that, people often shy away from both delivering and receiving feedback, but that becomes a lost opportunity. Because, in fact, feedback is also about praise and recognition; it can be a very positive and powerful tool, and it can be useful for fine-tuning skills, improving communication and collaboration, and motivating your employees.

Of the companies that wish to establish a developed feedback program, many engage in a 360 feedback program, but do so only once, and then forget to follow up. It’s tough for anyone to make adjustments to work style, behavior, or mentality—and know that they’re making the right changes— if there are too many months between conversations. To be effective, feedback must be delivered regularly, it must be timely, and it should include commentary on what an employee does well. Be sure that your managers and supervisors communicate often with their direct reports—it’s easier to correct behavior when it begins rather than once it’s a habit, and your employees have room for more growth if they feel encouraged and supported.

Read MoreFeedback is a Two-Way Street

How to Identify your own Weaknesses and Grow as a Leader

Although some leaders might assume that their ascension to a leadership role indicates the company’s valuation of their strengths, they would do well to be ready to identify weaknesses so they can continue to learn and grow even more. Certainly, a leader’s strengths are important and a likely base for reasons behind their being promoted. However, many times (for example, in sales organizations), what’s required for success in the leadership role is much different from—or even completely opposite of—what their previous role was. To become skilled at the requirements for the new role (and beyond), good leaders need to be adept at self-examination to understand what their weaknesses are and where they need to expand for greater success.

Self-examination and self-awareness can be uncomfortable. It can be tough to acknowledge faults. In fact, it might seem counter-intuitive. After all, confessing weaknesses could seem like putting a nail in a “you’re not good enough” coffin. But in reality, even if you don’t admit to a fault, other people can surely see it. So you might as well give yourself the best opportunity for improving by taking a close look the areas where you need to become better.

Read MoreHow to Identify your own Weaknesses and Grow as a Leader

4 Ways to Prepare Millennials for Leadership

Sure, the stereotypes say that, as a generation, millennials were overly coddled by their helicopter parents, that they are as attached like robots to their technology, that they are lazy, that they are entitled, and that they can’t seem to focus on one thing at a time. But face it: It won’t be long before millennials outnumber any other single generation in your workforce, which means that it won’t be very long before they are running your company. Have you been prepping them for leadership? It’s not too late to start working with your high-potential millennials to get them ready for the years to come; here are some thought-starters for how to proceed.

1. Feedback. So maybe the generation wasconstantly overseen by their parents. The good news; that prepared them for continual feedback, so these employees will welcome yours. In fact, they expect face time with supervisors and managers, and if they don’t get it, they might be inclined to leave—or will be simply disinclined to perform. They’ll be even more motivated by a chance to interact with the C-suite—giving your high-potential millennials entree to a high-level project or two would open that door and allow that leadership tier a chance to gauge their performance.

Read More4 Ways to Prepare Millennials for Leadership

Leading through Crisis

A workplace crisis can occur at any time—and it can be anything, such as destructive weather, an economic failure, or a physical attack on an employee or the office itself. The situation can be swift and fleeting or it can last for days, weeks or months. Either way, it can be devastating. How well your business and employees recover from it depends largely on how well you can lead through it.

If you find yourself in a crisis situation, you must first remember to act—don’t freeze. It’s imperative that you deal with what’s in front of you, your business, and your employees. Failure to act can worsen and/or lengthen the situation at hand.

As you move forward, look for any quick steps that can help you and your office get firmer footing in the situation. If appropriate, be sure to communicate those steps to your employees, which can help rally the troops and point your people in the right direction.

Read MoreLeading through Crisis

Walk the Walk: The #1 Rule for Real Leaders – Book Review

Walk the Walk Book

by Alan Deutschman. (2010). New York: Portfolio/Penguin. 182 pages.
Reviewed by Diane Byington, Ph.D.

Deutschman starts out with a little-known story about Martin Luther King, Jr. In 1962, King was speaking at a gathering of the Southern Christian Leadership Conference and, in the middle of his speech, a white man jumped on the stage and punched him in the face several times so hard that he staggered backward and spun half around. He managed to turn back to face his assailant and then he dropped his arms, refusing to defend himself. The man was pulled away, but King insisted on talking to him privately, and he refused to press charges. King's speech at that meeting was on nonviolence, but his refusal to fight back inspired his followers far more than his eloquent words.

Deutschman's proposition is that we need to see our leaders "walking the walk" as well as "talking the talk" if we are going to be willing to follow them through difficult circumstances. As a journalist, he has a suitcase full of stories about leaders who successfully walked the walk, and as a result made significant changes in their environments. The stories were fun, and included tales that ranged from Eleanor Roosevelt to Jeff Bezos of Amazon, and a host of others. Reading these stories was the best part of the book.

Read MoreWalk the Walk: The #1 Rule for Real Leaders – Book Review

Why Introverts can be Valuable Leaders

It seems like society is canted toward extroverts—the high-energy, fast-pace-loving people who are adept at working a room, making connections, being social. Based on their comfort with being around other people and their ability to slide easily into teamwork situations, extroverts would seem to be shoo-ins for the majority of leadership positions. And, according to studies noted by Jennifer Kahnweiler in her book, The Introverted Leader: Building on Your Quiet Strength, it’s true—extroverts are in the majority of leadership roles. But not by as much as you might think. Interestingly, about 40% of leadership roles are filled by introverts.

Many successful introvert leaders are household names. Bill Gates, Eleanor Roosevelt, Jeff Bezos, Rosa Parks, Warren Buffett, Al Gore. And the list goes on. But what makes these people so good at leading, especially when it would seem that the introvert is too reclusive? And what can extrovert leaders learn from their approach?

To start, introverts are highly skilled at listening. They tend not to monopolize social settings and instead place value on what the other party brings to the conversation; they are more receptive to ideas that aren't their own and then more willing to employ them.

Read MoreWhy Introverts can be Valuable Leaders

Successful Leaders Nurture Their Relationships

written by Morag Barrett – Founder and CEO of SkyeTeam

None of us achieve success alone, the world of work is probably the biggest team sport any of us will ever take part in, and yet, at times, it can feel like our coworkers are on the opposing team rather than playing on the same side and for the same company. Relationships matter.

When mistakes happen, goals are missed, and when careers derail, it’s not usually about a lack of competence or expertise. It’s usually because of mismanaged relationships. The quality and health of our professional relationships has a direct impact on the output of our work, our morale and motivation, and in some cases our reputation.

Read MoreSuccessful Leaders Nurture Their Relationships