SCANNER FREEMONT / Data Analyst
Freemont is responsible for the digital conversion of survey responses while adhering to strict quality standards set forth by its managers. Freemont began its career at TruScore in 1996 as a Data Analyst and quickly became pivotal to TruScore's success. As the years passed, Freemont has slowly matured into part-time Data Analyst while also holding many positions in the work environment including On The Floor, On The Empty Desk, and Hold The Door (AKA Hodor).
RON SACCHI / Master Coach
A former Operations Manager in the High Tech Industry, Ron Sacchi brings decades of leadership and management experience to the organizational development and the executive coaching arena. An energetic thought-leader with a track record of success in all areas of Human Capital development, he has consulted and coached managers in start-ups, joint-ventures, high tech, pharmaceuticals, and media. Because of his business acumen and creative approaches to behavioral change, he is respected in the HR community specifically for the ability to direct, motivate, influence and inspire leaders to improve performance.
Holding an MBA from Saint Mary’s College, Mr. Sacchi is also licensed in various management, leadership and psychological profiling tools.
CARLANN FERGUSSON / Master Coach
Carlann inspires leaders to reconnect to their individual purpose and lead with contagious energy. She ensures leaders gain deep self-awareness and eliminate self-sabotaging behaviors. Her guidance is based on coaching, training and selecting hundreds of executives across diverse companies as well as her own journey into the executive ranks.
Carlann is the author of the highly acclaimed book The Insightful Leader: Find Your Superpowers, Crush Limiting Beliefs and Abolish Self-Sabotaging Behaviors (Praeger, June 2018). She holds a master’s degree in Industrial-Organizational Psychology. Her thirty years of experience include leadership roles in Fortune 500s, the private sector, and the U.S. Government. Carlann has been a featured guest on ABC News Radio, Wharton Business Radio and has been cited in CBS MoneyWatch, International Business Times, Newsday and Workday.
DR CHUCH MELTZER / Master Coach
Dr. Chuck Meltzer is a Master Coach and President of the SynTECGroup, an organizational development consulting firm. As an executive coach, he draws on his training at a doctoral level in psychology, direct senior management experience and management consulting with a wide cross section of industries. He has developed an extensive series of strategies to assist leaders in creating organizational wide and personal change. Dr. Meltzer has a decade of direct senior management experience and 20 years’ experience functioning within his consulting and coaching practice. His coaching approach is solution focused and time framed. Based on determined goals, a personally customized approach to the process has enabled his clients to realize sustainable change in a manner that allows them to enhance their effectiveness and success as leaders within their organization.
Dr. Meltzer is certified and a master trainer in several coaching assessment tools that he employs within his practice.
ERIN HIRSCHLAND / Master Coach
Erin is an organization development expert with nearly two decades experience serving organizations of all sizes across industries on a broad range of issues. Working with leadership teams, she helps articulate an actionable vision and corresponding values, connecting these to organizational strategy, execution and results. Her tools of choice include senior team retreats, one-on-one executive coaching and proven survey and related instruments.
Erin’s additional expertise includes designing employee selection systems, developing performance management tools that increase performance across the organization over time and employee and customer experience metrics. An effective facilitator and coach, Erin works with leaders and their teams to build trust, commitment and results.
She holds a Bachelor of Arts degree in Psychology from the University of California, Santa Barbara and a Master of Arts degree in Industrial/Organizational Psychology from the University of Colorado.
SONYA D HAMILTON / Senior Assessment Consultant
Sonya is a Senior Assessment Consultant at TruScore with over 24 years of experience designing and delivering 360 feedback solutions and providing 360-based coaching, training and interpretation.
Sonya has extensive experience working with Managers and Leaders, guiding them through the feedback and development journey and providing insights and direction to help maximize their impact within the organization. Sonya’s areas of expertise include 360-based coaching, 360 data analysis and interpretation, Train-the-Trainer certifications, facilitation, survey & questionnaire design, and the design and delivery of assessment programs.
Sonya has a Bachelor’s degree in psychology and a Master’s of Science degree in Industrial & Organization Psychology from Springfield College with a specialty in Counseling and Psychological Services. She is a Master Trainer for TruScore and the Clark Wilson Task Cycle surveys receiving a Certificate of Achievement in “How to Train a Trainer”. In addition, Sonya is certified to administer a variety of other psychometric instruments including employee engagement and organizational instruments as well as the line of Hogan Personality Assessments.
KAYLEY MOTZ / Assessment Advisor
Kayley draws on her extensive customer service background to provide clients with prompt, quality support. In her role as Assessment Advisor, Kayley works to ensure clients’ needs are being met. She assists in project set up and management, as well as processing and quality checking feedback reports. Kayley also aids in the execution of the day-to-day responsibilities of the production team, such as coaching session scheduling and tech support.
CRYSTAL HUGHES / Assessment Advisor
Crystal leverages her extensive background in Industrial-Organizational (I-O) psychology as she manages the day-to-day operational and tactical aspects of multiple and large scale projects for TruScore.
Crystal assists clients with setting up and managing feedback projects, and serves as the point of contact throughout the entire process. She quality checks feedback reports, and provides tech support when needed.
ELLIE SOLOMON / Assessment Advisor
Ellie manages project implementation for the entire 360 assessment feedback process and ensures that each client’s unique needs are met on time and in an efficient manner. Ellie consults with clients who use TruScore’s off-the-shelf Task Cycle® instruments as well as providing hosting solutions for clients using their own survey content, including custom processes and reports. She helps clients navigate through the TruScore® survey hosting software, having literally written the handbook that several clients are using.
She coordinates and implements all translation efforts, including soliciting bids, managing timelines, providing files to the translation companies, implementing translations for the web pages, and testing.
ULLA WESTERMANN / Software Engineer
Ulla uses her years of experience as a software engineer to maintain and add new features to TruScore's applications. She also helps with customizing feedback reports based on client needs.
HANK CURTIS / Business Development Manager
Hank manages and assists in the analyzing, planning, research, and development of TruScore’s objectives and strategic plans in order to achieve business opportunities, growth, and financial profitability.
Hank drives the expansion of TruScore’s direct sales, establishes relationships with TruScore’s clients, identifies clients, and keeps up-to-date on industry trends and client developments.
TAYLOR BRANTON / Bookkeeper
Taylor is responsible for managing payroll and employee fringe benefits programs, in addition to organizing company gatherings and outings. Taylor oversees day to day accounting needs as it relates to client invoicing, accounts payable, and general compliance requirements. She also has a hand in month, quarter, and year end reports and works closely with the CEO and CTO to furnish details necessary to make accurate business projections and decisions.
KURT BLAZEK / Design Director
Kurt uses a unique blend of strategic thinking with dynamic executions to create TruScore’s visual and interactive design. He is responsible for creating, evolving, and sustaining the company’s brand to internal and external stakeholders through multiple mediums. He oversees all of TruScore’s digital strategies, along with the implementation of social media tools and techniques.
Kurt leverages TruScore’s marketing and messaging information to identify, evaluate, and apply methods to maximize the effectiveness of the search campaigns across all of the major search engines. He tracks and measures the ROI of search engine rankings, direct print, and marketing websites.
JOSH SHEETS / Chief Operations Officer
Josh is responsible for all day-to-day aspects of managing the operations and various functional areas including business development, sales and marketing, client delivery, vendor relations, human resources, and IT.
Josh helps to ensure outstanding customer service, and the administration of long-term and day-to-day business processes that complement the delivery of high quality, innovative customer-focused survey tools, assessments and hosted survey offerings.
TOM KUHNE / Managing Partner and CTO
Tom joined TruScore in 1995 and has served in a number of roles, including Data Analyst, IS Manager, and VP & CIO. In his current role as Managing Partner and CTO, Tom is the driving force behind TruScore's technology vision for the present and the future. He manages all aspects of TruScore’s information systems, ensuring all systems meet the highest functionality and security standards.
Tom enjoys working hand in hand with clients and partners to make sure TruScore® delivers the technology and advancement that has become expected of it as a leader in the online assessment marketplace.
DEREK MURPHY / Chief Executive Officer
Derek joined TruScore in 1996 and has served in a number of roles, including Data Analyst, Operations Manager, and President & COO. In his current role as CEO, he is responsible for planning and implementing the strategic direction of the company. In addition, Derek is involved in product development and overseeing the day-to-day business operations for TruScore.
TruScore founder Dr. Daniel Booth, a pioneer in the field of assessment of leadership and management skills, served as a mentor to Derek for more than a decade. During this time, Derek became certified on TruScore’s full line of management and leadership assessments. He currently uses these skills to lead content debriefings with customers and partners on a regular basis.
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Our new house has a breakfast bar just after you walk in the front door, tempting you to drop anything you're carrying as you enter the house. This area is quick to collect keys, magazines and toys, making it an eye sore to anyone walking in the door. It quickly became my mission to keep that counter clear.
It doesn't sound too difficult since only two people in the house leave things there, yet for months; I failed to keep it clean.
I did all the right things. I articulated a positive end state, we agreed upon the benefits of it, and we committed to our new behaviors. I'm not saying I launched a full corporate change program at home, bit I tried hard. And I don't want to brag or anything, but I'm a guy who does behavioral change for a living.
Did I mention that I failed -- miserably?
Summer is officially here. Obviously for children this brings much excitement. But even many adults look forward to the warmer days and the many barbecues, vacations, pool days and camping trips that take place.
And then there are the people who only look at summer as an inconvenience, such as the frustration of not being able to wear a business suit all day without sweating into it. Summer means nothing to them.
That’s fine and all, not everyone has to like summer. But if you fall in that category, it might not be just summer itself that you’re not a fan of, perhaps it’s difficult for you to break away from work. Even on the weekends.
Some like to define leaders into two categories: those who take risks and those who don’t. The risk takers create an environment that values "out of the box" thinking and creative problem solving. Sure, they make mistakes, but they actively learn from mistakes and apply the lessons learned to new situations.
Those who don’t take risks work in a risk-adverse comfort zone and display and encourage a style of leadership that is conservative. They have a low tolerance for ambiguity, or are known for "analysis-paralysis," that is, never having enough information to make a decision.
Motivation is one of the key ways for managers to get the most out of their employees. After all, one of the most referenced quotes for leadership is, "Motivation is the art of getting people to do what you want them to do because they want to do it," by Dwight Eisenhower.
I’m sure you understand how motivation helps make employees more productive, which in turn positively impacts the bottom line. Now, are you also working to make sure you, yourself, are motivated?
Sometimes managers can be so focused on managing their own employees that they completely forget about self-management, which is crucial in itself.
Let’s face it; you will certainly encounter obstacles in your efforts to make changes in your organization. The consequence of poor coping skills will invariably lead to lost opportunities to be effective. An inability to cope with stress will not only cause personal unhappiness, it can also make you ineffective as a leader.
Motivation is one of the key ways for managers to get the most out of their employees. After all, one of the most referenced quotes for leadership is, “Motivation is the art of getting people to do what you want…
Remember those first-day of school jitters? You were nervous with anticipation and, as a result, probably slept very little wondering where your classes were and what your new teachers were like (stickler for rules or laid-back and fun)? That’s not even considering all the social issues that arise such as who would be in your class and where you would sit for lunch at the cafeteria.
We all hoped that those first-day jitters ended as soon as we received our high school and college diplomas, but as I’m sure you’re aware, that is not the case. Whenever one starts a new job, they are faced with those exact same apprehensive feelings.
With summer fast approaching, it means one thing: wedding season. Yes, weddings take place throughout the entire year, but there seems to be something about summertime and warm weather that has brides and grooms running to the altar.
Whether it’s a beach wedding or a two-hour traditional catholic affair, all weddings are showcasing commitment at its best.
Well, if there’s one thing you can take from wedding season, other than the fact everyone loves to play the song “Shout!”, it’s that marriages need a hefty dose of commitment to be successful. The same thought applies to your team at work.
General morale is highly correlated to the commitment of the work group. When people feel supported, acknowledged and respected for their work, they are likely to be committed to reaching their goals and remain loyal to the organization.
Written by Carlann Fergusson, Owner of Propel Forward LLC.
You read about it in the papers all the time. A successful entrepreneur is asked to step aside and let a CEO with more operational experience continue to grow the business. This move is neither a statement that the entrepreneur’s brilliance has diminished nor a statement that the leader didn’t try hard enough. Instead, it is often a reflection that the entrepreneur kept their sight fixed on the same levers it took to start the business instead of a broadening their perspective as the business grew and became more complex.
If founders want to remain with their company through the next big growth cycle they will need to prepare themselves for this leader-shift. The good news is the entrepreneur can capitalize on the strengths that made them a great entrepreneur. Those innate skills of picking up changing patterns and synthesizing information from numerous data points to identify future market needs, can be applied inward to their business to see the patterns and data points that tell them where they need to change their leadership strategy.
As a manager, you’re required to display some level of positive thinking. You serve as the ‘cheerleader’ for your team, assigning work while at the same time making sure that your employees are engaged and satisfied with the company.
Optimists are popular people because, generally speaking, they are pleasant to be around and their enthusiasm can be contagious. In fact, according to research from the Master of Applied Positive Psychology program at the University of Pennsylvania, optimistic managers may do a better job of helping employees reach goals and be more productive.
In a cross-sectional study of 86 employees and 17 managers at an Information Technology (IT) organization, researchers Margaret Greenberg and Dana Arakawa found that positive leadership correlated with employee optimism, engagement and project performance.
You could say humor is a funny thing (pun intended). It’s subjective, for instance you might be a huge fan of “The Hangover” films while your significant other finds them as humor-less as a congressional hearing. Still, the one thing everyone can agree on is they like to laugh from time to time but, unfortunately, many workplaces operate in a laugh-free zone.
While direct reports might have a laid-back relationship and share plenty of laughs at the water cooler, it’s typically a different relationship with their boss. It’s hard to tell where the boundaries are and in our politically correct world, no wants to offend anyone.