SCANNER FREEMONT / Data Analyst
Freemont is responsible for the digital conversion of survey responses while adhering to strict quality standards set forth by its managers. Freemont began its career at TruScore in 1996 as a Data Analyst and quickly became pivotal to TruScore's success. As the years passed, Freemont has slowly matured into part-time Data Analyst while also holding many positions in the work environment including On The Floor, On The Empty Desk, and Hold The Door (AKA Hodor).
RON SACCHI / Master Coach
A former Operations Manager in the High Tech Industry, Ron Sacchi brings decades of leadership and management experience to the organizational development and the executive coaching arena. An energetic thought-leader with a track record of success in all areas of Human Capital development, he has consulted and coached managers in start-ups, joint-ventures, high tech, pharmaceuticals, and media. Because of his business acumen and creative approaches to behavioral change, he is respected in the HR community specifically for the ability to direct, motivate, influence and inspire leaders to improve performance.
Holding an MBA from Saint Mary’s College, Mr. Sacchi is also licensed in various management, leadership and psychological profiling tools.
CARLANN FERGUSSON / Master Coach
Carlann inspires leaders to reconnect to their individual purpose and lead with contagious energy. She ensures leaders gain deep self-awareness and eliminate self-sabotaging behaviors. Her guidance is based on coaching, training and selecting hundreds of executives across diverse companies as well as her own journey into the executive ranks.
Carlann is the author of the highly acclaimed book The Insightful Leader: Find Your Superpowers, Crush Limiting Beliefs and Abolish Self-Sabotaging Behaviors (Praeger, June 2018). She holds a master’s degree in Industrial-Organizational Psychology. Her thirty years of experience include leadership roles in Fortune 500s, the private sector, and the U.S. Government. Carlann has been a featured guest on ABC News Radio, Wharton Business Radio and has been cited in CBS MoneyWatch, International Business Times, Newsday and Workday.
DR CHUCH MELTZER / Master Coach
Dr. Chuck Meltzer is a Master Coach and President of the SynTECGroup, an organizational development consulting firm. As an executive coach, he draws on his training at a doctoral level in psychology, direct senior management experience and management consulting with a wide cross section of industries. He has developed an extensive series of strategies to assist leaders in creating organizational wide and personal change. Dr. Meltzer has a decade of direct senior management experience and 20 years’ experience functioning within his consulting and coaching practice. His coaching approach is solution focused and time framed. Based on determined goals, a personally customized approach to the process has enabled his clients to realize sustainable change in a manner that allows them to enhance their effectiveness and success as leaders within their organization.
Dr. Meltzer is certified and a master trainer in several coaching assessment tools that he employs within his practice.
ERIN HIRSCHLAND / Master Coach
Erin is an organization development expert with nearly two decades experience serving organizations of all sizes across industries on a broad range of issues. Working with leadership teams, she helps articulate an actionable vision and corresponding values, connecting these to organizational strategy, execution and results. Her tools of choice include senior team retreats, one-on-one executive coaching and proven survey and related instruments.
Erin’s additional expertise includes designing employee selection systems, developing performance management tools that increase performance across the organization over time and employee and customer experience metrics. An effective facilitator and coach, Erin works with leaders and their teams to build trust, commitment and results.
She holds a Bachelor of Arts degree in Psychology from the University of California, Santa Barbara and a Master of Arts degree in Industrial/Organizational Psychology from the University of Colorado.
SONYA D HAMILTON / Senior Assessment Consultant
Sonya is a Senior Assessment Consultant at TruScore with over 24 years of experience designing and delivering 360 feedback solutions and providing 360-based coaching, training and interpretation.
Sonya has extensive experience working with Managers and Leaders, guiding them through the feedback and development journey and providing insights and direction to help maximize their impact within the organization. Sonya’s areas of expertise include 360-based coaching, 360 data analysis and interpretation, Train-the-Trainer certifications, facilitation, survey & questionnaire design, and the design and delivery of assessment programs.
Sonya has a Bachelor’s degree in psychology and a Master’s of Science degree in Industrial & Organization Psychology from Springfield College with a specialty in Counseling and Psychological Services. She is a Master Trainer for TruScore and the Clark Wilson Task Cycle surveys receiving a Certificate of Achievement in “How to Train a Trainer”. In addition, Sonya is certified to administer a variety of other psychometric instruments including employee engagement and organizational instruments as well as the line of Hogan Personality Assessments.
KAYLEY MOTZ / Assessment Advisor
Kayley draws on her extensive customer service background to provide clients with prompt, quality support. In her role as Assessment Advisor, Kayley works to ensure clients’ needs are being met. She assists in project set up and management, as well as processing and quality checking feedback reports. Kayley also aids in the execution of the day-to-day responsibilities of the production team, such as coaching session scheduling and tech support.
CRYSTAL HUGHES / Assessment Advisor
Crystal leverages her extensive background in Industrial-Organizational (I-O) psychology as she manages the day-to-day operational and tactical aspects of multiple and large scale projects for TruScore.
Crystal assists clients with setting up and managing feedback projects, and serves as the point of contact throughout the entire process. She quality checks feedback reports, and provides tech support when needed.
ELLIE SOLOMON / Assessment Advisor
Ellie manages project implementation for the entire 360 assessment feedback process and ensures that each client’s unique needs are met on time and in an efficient manner. Ellie consults with clients who use TruScore’s off-the-shelf Task Cycle® instruments as well as providing hosting solutions for clients using their own survey content, including custom processes and reports. She helps clients navigate through the TruScore® survey hosting software, having literally written the handbook that several clients are using.
She coordinates and implements all translation efforts, including soliciting bids, managing timelines, providing files to the translation companies, implementing translations for the web pages, and testing.
ULLA WESTERMANN / Software Engineer
Ulla uses her years of experience as a software engineer to maintain and add new features to TruScore's applications. She also helps with customizing feedback reports based on client needs.
HANK CURTIS / Business Development Manager
Hank manages and assists in the analyzing, planning, research, and development of TruScore’s objectives and strategic plans in order to achieve business opportunities, growth, and financial profitability.
Hank drives the expansion of TruScore’s direct sales, establishes relationships with TruScore’s clients, identifies clients, and keeps up-to-date on industry trends and client developments.
TAYLOR BRANTON / Bookkeeper
Taylor is responsible for managing payroll and employee fringe benefits programs, in addition to organizing company gatherings and outings. Taylor oversees day to day accounting needs as it relates to client invoicing, accounts payable, and general compliance requirements. She also has a hand in month, quarter, and year end reports and works closely with the CEO and CTO to furnish details necessary to make accurate business projections and decisions.
KURT BLAZEK / Design Director
Kurt uses a unique blend of strategic thinking with dynamic executions to create TruScore’s visual and interactive design. He is responsible for creating, evolving, and sustaining the company’s brand to internal and external stakeholders through multiple mediums. He oversees all of TruScore’s digital strategies, along with the implementation of social media tools and techniques.
Kurt leverages TruScore’s marketing and messaging information to identify, evaluate, and apply methods to maximize the effectiveness of the search campaigns across all of the major search engines. He tracks and measures the ROI of search engine rankings, direct print, and marketing websites.
JOSH SHEETS / Chief Operations Officer
Josh is responsible for all day-to-day aspects of managing the operations and various functional areas including business development, sales and marketing, client delivery, vendor relations, human resources, and IT.
Josh helps to ensure outstanding customer service, and the administration of long-term and day-to-day business processes that complement the delivery of high quality, innovative customer-focused survey tools, assessments and hosted survey offerings.
TOM KUHNE / Managing Partner and CTO
Tom joined TruScore in 1995 and has served in a number of roles, including Data Analyst, IS Manager, and VP & CIO. In his current role as Managing Partner and CTO, Tom is the driving force behind TruScore's technology vision for the present and the future. He manages all aspects of TruScore’s information systems, ensuring all systems meet the highest functionality and security standards.
Tom enjoys working hand in hand with clients and partners to make sure TruScore® delivers the technology and advancement that has become expected of it as a leader in the online assessment marketplace.
DEREK MURPHY / Chief Executive Officer
Derek joined TruScore in 1996 and has served in a number of roles, including Data Analyst, Operations Manager, and President & COO. In his current role as CEO, he is responsible for planning and implementing the strategic direction of the company. In addition, Derek is involved in product development and overseeing the day-to-day business operations for TruScore.
TruScore founder Dr. Daniel Booth, a pioneer in the field of assessment of leadership and management skills, served as a mentor to Derek for more than a decade. During this time, Derek became certified on TruScore’s full line of management and leadership assessments. He currently uses these skills to lead content debriefings with customers and partners on a regular basis.
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Why not? Those two words hold a lot of power. For example, why not earn a master’s degree? Why not get married? Why not cook with olive oil?
So when was the last time you asked yourself, “why not” when it comes to defining your leadership vision? In case you need a refresher, one’s leadership vision is widely considered as the cornerstone of leadership. Leaders must generate ideas to improve processes or products that keep the organization competitive. They must be able to articulate their vision in concrete terms in order to explain it to others and obtain their cooperation and enthusiasm.
Whether you started the company at the same time, or just happen to have clicked during a company happy hour, most people end up making friends with some of their coworkers. It’s natural to do so since human beings are programmed to want to develop close and supportive relationships with others.
Some of the best friendships have been developed due to working together, however, that all can come to a screeching halt the day one friend is promoted over the other.
While it’s a common workplace struggle to effectively transition an individual performer to a leader role, it’s perhaps most difficult for the newly crowned manager. Now they are forced to adapt to not only more responsibility and work, but also understanding where the boundaries lie when it comes to friendships at work.
If you’re a fan of the AMC hit series, seeing ‘Mad Men’ and ‘loyalty’ put together might seem
confusing. After all, protagonist Don Draper is about as un-loyal as one can get as a husband. But, lucky for Don, this isn’t a relationship blog as we’re purely focused on leadership and management, and despite his many flaws, there are lessons that can be learned from this fictional character.
Take for instance, Season 6, Episode 3: “The Collaborators.” In the episode, one of Sterling Cooper Draper Pryce’s major clients, Heinz Beans, sets up a meeting between the agency and Heinz Ketchup. Heinz Beans is a pretty important client because the company decided to work with the agency when it was struggling.
Ahhh, I recall with sincere fondness the memory of playing certain childhood games. Sorry, Monopoly, LIFE, and one of my personal favorites – Chutes and Ladders. Now, each of these has messaging, or themes, that could be related in some fashion or another to Corporate America – risk/reward; entrepreneurial spirit; getting ahead with good deeds and jobs well done; dropping down a few rungs on the ladder for our mistakes, etc., etc. However, I’ll spare you my trite connections (Connect Four!) on these beloved games, and instead turn my attention towards the focus of this article – the world of the hungry, hungry High-Potentials.
Take a moment to think about your team. Chances are your team consists of a pretty diverse group of people who all have their various strengths and weaknesses.
While a diverse team has many benefits to the workplace, whenever people get together, there are bound to be different points of views that can lead to disagreements. It’s the manager’s responsibility to take care of any difficulties that arise within teams. An important way to properly handle a difficult situation is to truly understand the personalities you’re dealing with – after all there are nine different ones to consider.
Yes, nine different personalities. According to the Enneagram of Personality, a personality-profiling tool that dates back to 750 B.C, there are nine different personality types and everyone is said to fit into one of those nine. In fact, author and speaker Michael J. Goldberg believes that one’s personality type really says a lot about how that person acts at work.
Leadership is a complicated thing. It’s not complicated in the way you might imagine a difficult math problem to be; the impossibly intricate, weaving algorithms that decide what unnecessary Facebook status you see, for example. Nor is it a scientific formula, solved via two confluent processes engineered in an elaborate way to work harmoniously together. No, the secret of leadership simply cannot be unlocked with a concrete method or procedure that guarantees results every single time.
What is the reason for all this complication? People! People are the reason that no set formula will work. People are the reason leadership only flourishes via delicate, individual cognitive processes. People are the reason people often make critical errors and end up sinking their opportunity like a dead-weight.
People don’t function socially and ethically on basic formulas and equations. They work more subtly than that, and as a leadership role is based predominantly on the social and cultural equilibrium created by you in your working environment, a basic set of formulas and equations simply won’t work. Seemingly though, many professionals, trainers and failing leaders do not know this.
Starbucks isn't known for spending much money on billboard advertisements and commercials, it seems like they prefer to spend some of the company’s resources on its people. This past October, the coffee giant spent $35 million on an employee conference, also known as its “Leadership Lab.”
Leadership LabThe Leadership Lab brought together about 9,600 store managers who experienced an interactive trade show, which, according to the fast company article, consisted of “raking coffee beans, watching roasting demonstrations, learning company history, and most importantly, soaking in the Starbucks brand as they went.” Much of the conference was focused on stressing the importance of personal accountability, along with teaching vital leadership skills such as communicating effectively.
Once a person makes it to a certain rank in their company, it can be easy to become complacent, especially when things are going great and seem pretty darn easy. But instead of simply sitting back and coasting along, you could be long overdue for learning a new skill.
If you’re an efficient manager, you’re always encouraging your employees to grow, learn and adapt to the workplace and now it’s time for you to follow your own advice. But where do you start? For instance, do you lack knowledge about your organization, or does your companies’ social media campaign intimidate you?
It’s safe to say that everyone in the workforce has had a day or two where they wonder where the time went. You know that feeling, you sit down for work at 8 a.m. and it feels like just five minutes later, it’s 5 p.m.
While there are many reasons the days go by too quickly, the problem could be a method of communication that you can take anywhere you go – email.
According to a new report from the McKinsey Global Institute, we all spend about 28% of our workweek either reading, writing, or just responding to email. The Atlantic estimates that this equals to about 650 hours a year. Yikes!
Whether you’re part of a company with 50,000 employees or five, there’s no reason you and your team should work in a “bubble” with minimal or no interaction with other teams. Still, for whatever reason, oftentimes people from different departments don’t work on projects together.
A cross-functional team is another phrase that is thrown around the workplace, but it does serve a very real and tangible purpose. This term is referring to a group of people with different skill sets and expertise that work together for a common goal. For example, marketing and customer service, IT and SEO are all departments where it makes sense to collaborate.