SCANNER FREEMONT / Data Analyst

Freemont is responsible for the digital conversion of survey responses while adhering to strict quality standards set forth by its managers. Freemont began its career at TruScore in 1996 as a Data Analyst and quickly became pivotal to TruScore's success. As the years passed, Freemont has slowly matured into part-time Data Analyst while also holding many positions in the work environment including On The Floor, On The Empty Desk, and Hold The Door (AKA Hodor).

RON SACCHI / Master Coach

A former Operations Manager in the High Tech Industry, Ron Sacchi brings decades of leadership and management experience to the organizational development and the executive coaching arena. An energetic thought-leader with a track record of success in all areas of Human Capital development, he has consulted and coached managers in start-ups, joint-ventures, high tech, pharmaceuticals, and media. Because of his business acumen and creative approaches to behavioral change, he is respected in the HR community specifically for the ability to direct, motivate, influence and inspire leaders to improve performance.

Holding an MBA from Saint Mary’s College, Mr. Sacchi is also licensed in various management, leadership and psychological profiling tools.

CARLANN FERGUSSON / Master Coach

Carlann inspires leaders to reconnect to their individual purpose and lead with contagious energy. She ensures leaders gain deep self-awareness and eliminate self-sabotaging behaviors. Her guidance is based on coaching, training and selecting hundreds of executives across diverse companies as well as her own journey into the executive ranks.

Carlann is the author of the highly acclaimed book The Insightful Leader: Find Your Superpowers, Crush Limiting Beliefs and Abolish Self-Sabotaging Behaviors (Praeger, June 2018). She holds a master’s degree in Industrial-Organizational Psychology. Her thirty years of experience include leadership roles in Fortune 500s, the private sector, and the U.S. Government. Carlann has been a featured guest on ABC News Radio, Wharton Business Radio and has been cited in CBS MoneyWatch, International Business Times, Newsday and Workday.

DR CHUCH MELTZER / Master Coach

Dr. Chuck Meltzer is a Master Coach and President of the SynTECGroup, an organizational development consulting firm. As an executive coach, he draws on his training at a doctoral level in psychology, direct senior management experience and management consulting with a wide cross section of industries. He has developed an extensive series of strategies to assist leaders in creating organizational wide and personal change. Dr. Meltzer has a decade of direct senior management experience and 20 years’ experience functioning within his consulting and coaching practice. His coaching approach is solution focused and time framed. Based on determined goals, a personally customized approach to the process has enabled his clients to realize sustainable change in a manner that allows them to enhance their effectiveness and success as leaders within their organization.

Dr. Meltzer is certified and a master trainer in several coaching assessment tools that he employs within his practice.

ERIN HIRSCHLAND / Master Coach

Erin is an organization development expert with nearly two decades experience serving organizations of all sizes across industries on a broad range of issues. Working with leadership teams, she helps articulate an actionable vision and corresponding values, connecting these to organizational strategy, execution and results. Her tools of choice include senior team retreats, one-on-one executive coaching and proven survey and related instruments.

Erin’s additional expertise includes designing employee selection systems, developing performance management tools that increase performance across the organization over time and employee and customer experience metrics. An effective facilitator and coach, Erin works with leaders and their teams to build trust, commitment and results.

She holds a Bachelor of Arts degree in Psychology from the University of California, Santa Barbara and a Master of Arts degree in Industrial/Organizational Psychology from the University of Colorado.

SONYA D HAMILTON / Senior Assessment Consultant

Sonya is a Senior Assessment Consultant at TruScore with over 24 years of experience designing and delivering 360 feedback solutions and providing 360-based coaching, training and interpretation.

Sonya has extensive experience working with Managers and Leaders, guiding them through the feedback and development journey and providing insights and direction to help maximize their impact within the organization. Sonya’s areas of expertise include 360-based coaching, 360 data analysis and interpretation, Train-the-Trainer certifications, facilitation, survey & questionnaire design, and the design and delivery of assessment programs.

Sonya has a Bachelor’s degree in psychology and a Master’s of Science degree in Industrial & Organization Psychology from Springfield College with a specialty in Counseling and Psychological Services. She is a Master Trainer for TruScore and the Clark Wilson Task Cycle surveys receiving a Certificate of Achievement in “How to Train a Trainer”. In addition, Sonya is certified to administer a variety of other psychometric instruments including employee engagement and organizational instruments as well as the line of Hogan Personality Assessments.

KAYLEY MOTZ / Assessment Advisor

Kayley draws on her extensive customer service background to provide clients with prompt, quality support. In her role as Assessment Advisor, Kayley works to ensure clients’ needs are being met. She assists in project set up and management, as well as processing and quality checking feedback reports. Kayley also aids in the execution of the day-to-day responsibilities of the production team, such as coaching session scheduling and tech support.

CRYSTAL HUGHES / Assessment Advisor

Crystal leverages her extensive background in Industrial-Organizational (I-O) psychology as she manages the day-to-day operational and tactical aspects of multiple and large scale projects for TruScore.

Crystal assists clients with setting up and managing feedback projects, and serves as the point of contact throughout the entire process. She quality checks feedback reports, and provides tech support when needed.

ELLIE SOLOMON / Assessment Advisor

Ellie manages project implementation for the entire 360 assessment feedback process and ensures that each client’s unique needs are met on time and in an efficient manner. Ellie consults with clients who use TruScore’s off-the-shelf Task Cycle® instruments as well as providing hosting solutions for clients using their own survey content, including custom processes and reports. She helps clients navigate through the TruScore® survey hosting software, having literally written the handbook that several clients are using.

She coordinates and implements all translation efforts, including soliciting bids, managing timelines, providing files to the translation companies, implementing translations for the web pages, and testing.

ULLA WESTERMANN / Software Engineer

Ulla uses her years of experience as a software engineer to maintain and add new features to TruScore's applications. She also helps with customizing feedback reports based on client needs.

HANK CURTIS / Business Development Manager

Hank manages and assists in the analyzing, planning, research, and development of TruScore’s objectives and strategic plans in order to achieve business opportunities, growth, and financial profitability.

Hank drives the expansion of TruScore’s direct sales, establishes relationships with TruScore’s clients, identifies clients, and keeps up-to-date on industry trends and client developments.

TAYLOR BRANTON / Bookkeeper

Taylor is responsible for managing payroll and employee fringe benefits programs, in addition to organizing company gatherings and outings. Taylor oversees day to day accounting needs as it relates to client invoicing, accounts payable, and general compliance requirements. She also has a hand in month, quarter, and year end reports and works closely with the CEO and CTO to furnish details necessary to make accurate business projections and decisions.

KURT BLAZEK / Design Director

Kurt uses a unique blend of strategic thinking with dynamic executions to create TruScore’s visual and interactive design. He is responsible for creating, evolving, and sustaining the company’s brand to internal and external stakeholders through multiple mediums. He oversees all of TruScore’s digital strategies, along with the implementation of social media tools and techniques.

Kurt leverages TruScore’s marketing and messaging information to identify, evaluate, and apply methods to maximize the effectiveness of the search campaigns across all of the major search engines. He tracks and measures the ROI of search engine rankings, direct print, and marketing websites.

JOSH SHEETS / Chief Operations Officer

Josh is responsible for all day-to-day aspects of managing the operations and various functional areas including business development, sales and marketing, client delivery, vendor relations, human resources, and IT.

Josh helps to ensure outstanding customer service, and the administration of long-term and day-to-day business processes that complement the delivery of high quality, innovative customer-focused survey tools, assessments and hosted survey offerings.

TOM KUHNE / Managing Partner and CTO

Tom joined TruScore in 1995 and has served in a number of roles, including Data Analyst, IS Manager, and VP & CIO. In his current role as Managing Partner and CTO, Tom is the driving force behind TruScore's technology vision for the present and the future. He manages all aspects of TruScore’s information systems, ensuring all systems meet the highest functionality and security standards.

Tom enjoys working hand in hand with clients and partners to make sure TruScore® delivers the technology and advancement that has become expected of it as a leader in the online assessment marketplace.

DEREK MURPHY / Chief Executive Officer

Derek joined TruScore in 1996 and has served in a number of roles, including Data Analyst, Operations Manager, and President & COO. In his current role as CEO, he is responsible for planning and implementing the strategic direction of the company. In addition, Derek is involved in product development and overseeing the day-to-day business operations for TruScore.

TruScore founder Dr. Daniel Booth, a pioneer in the field of assessment of leadership and management skills, served as a mentor to Derek for more than a decade. During this time, Derek became certified on TruScore’s full line of management and leadership assessments. He currently uses these skills to lead content debriefings with customers and partners on a regular basis.

The Leadership Lessons to Teach Yourself

Leadership is a complicated thing. It’s not complicated in the way you might imagine a difficult math problem to be; the impossibly intricate, weaving algorithms that decide what unnecessary Facebook status you see, for example. Nor is it a scientific formula, solved via two confluent processes engineered in an elaborate way to work harmoniously together. No, the secret of leadership simply cannot be unlocked with a concrete method or procedure that guarantees results every single time.

What is the reason for all this complication? People! People are the reason that no set formula will work. People are the reason leadership only flourishes via delicate, individual cognitive processes. People are the reason people often make critical errors and end up sinking their opportunity like a dead-weight.

People don’t function socially and ethically on basic formulas and equations. They work more subtly than that, and as a leadership role is based predominantly on the social and cultural equilibrium created by you in your working environment, a basic set of formulas and equations simply won’t work. Seemingly though, many professionals, trainers and failing leaders do not know this.

Written By Sean McPheat, Founder and MD of international management development firm MTD Training
Leadership is a complicated thing. It’s not complicated in the way you might imagine a difficult math problem to be; the impossibly intricate, weaving algorithms that decide what unnecessary Facebook status you see, for example. Nor is it a scientific formula, solved via two confluent processes engineered in an elaborate way to work harmoniously together. No, the secret of leadership simply cannot be unlocked with a concrete method or procedure that guarantees results every single time.

What is the reason for all this complication? People! People are the reason that no set formula will work. People are the reason leadership only flourishes via delicate, individual cognitive processes. People are the reason people often make critical errors and end up sinking their opportunity like a dead-weight.

People don’t function socially and ethically on basic formulas and equations. They work more subtly than that, and as a leadership role is based predominantly on the social and cultural equilibrium created by you in your working environment, a basic set of formulas and equations simply won’t work. Seemingly though, many professionals, trainers and failing leaders do not know this.

The Social Formulas

What you must do beyond all else is remember what you’re trying to achieve in the people you work with. Remember that you’re not simply solving a problem with a single definitive answer. This is the first misconception that stunts the growth of any would-be leader. Following a rigorous set of systems, techniques, processes and patterns as they develop often puts a supposed leader in the mind-set that these methods and rules should be followed rigorously, without deviating from the pattern, regardless of situation or stereotype. As soon as this idea is embedded into their management and leadership culture, they’re dead in the water in terms of becoming the legendary leader; the leader that can get the best out of their people, for the people themselves, for their own success, and for the company.

It is essentially applying a rigorous doctrine to an entirely malleable substance; with the wrong training and development culture, an attempt at leadership will end up similar to trying to clasp water in a balled up fist. Best practices are, by all accounts, a dirty phrase, there is simply no such thing when it comes to leadership, only experience and development.

A Soluble Solution

So what can be done? How can leadership be taught? The answer is it shouldn’t be taught. Teaching must be dispensed with, replaced by an accepted distinction; mentoring, coaching, disciplining, developing – simply put, a leader must open up their learning susceptibility to understand the layers that go deeper than a set of rules and regulations. Instead of focusing on a curriculum, or technique and procedure, simply focus on people. Instead of concentrating on the role, pay attention to the person. Instead of encouraging compliance and process, accentuate performance and outcome. Effectiveness not efficiency. Cognition not mechanism. Educate, collaborate and coordinate. These may all sound like buzzwords, but the message behind them is clear – sociality and relationships, a deeper understanding of what it takes to push people to be their best through diverse, contextual and fluid learning are vital in ensuring a new leadership role doesn’t prematurely fail.

Influence and Control

There is an obvious difference between influence and control. Knowing how to individually define these two aspects involved within any management or leadership position, should involve a separation in order to act upon them knowingly. Doing so will ensure you don’t make a classic mistake or something that will doom leadership development moving forward.

Pulling Strings

Influence means you’re pulling the strings in the background, in order to make sure your people are being the best they can be. You’re creating the atmosphere, the environment, and the conditions that allow your team to thrive. When they’re not thriving, you build relationships to find out what will make it work better and then repeat. Doing so will forever re-acclimate you to the needs and requirements of your people, guiding them to reach their full potential.

Pulling Teeth

Control is the direct opposite of this, meaning that influence constructs the individual stepping stones upon which your team can work and progress, further encouraging them to walk across the stepping stones on their own. Control forces your people into a single space, and blindly pummels them down without a second thought. Control focuses on efficiency and technique and mechanism, much like those incorrect training ideals. Control is a bottleneck that perpetuates negativity, inhibition and limitation. Unfortunately, a controlling leader is the most common type of leader.

So how do you become an influential leader? You must start by understanding your position. This might not seem like the kind of ground breaking revelation that’s going to change the way you work; but think about it. By understanding your position, you better understand the position of your people, and comprehending that is what leadership all about.

Limelight Shiner

Essentially, as an influential leader, you’ll know that your aim is not to place the limelight upon yourself. The goal is not to display your results, managing ability or your personal accomplishments; what you’re trying to do is shine that limelight upon your people. Display their ability, their accomplishments, and their hard work. You must dispense with ego and rigidity, and understand that the success of your individuals is your success – the better they are, the better you are. The perfect working environment within which they may prosper is your priority.

Control is simply a commodity for power, and power hungry leaders stifle culture, promote severe hierarchy, and foster an environment comprised of stress, weak incompatible teams and fear.

The Leadership Lessons

Being a leader is all about your people. It’s about building relationships, creating environments, promoting a team-based equilibrium, knowing what to do and when and establishing authority in a convivial and approachable manner.

Developing your leadership maturity will put you on the right path. If you can successfully embrace the idea that you’re enabling authority to be disseminated out to your team, as opposed to consolidated and utilized for your own benefit, you hold a greater understanding of what it takes to be a real leader.

To get there, you’ll need to have taken into account these two main elements; you’ll need to understand that while you learn and train, your goal is development and you’re building interpersonal social skills and not simply using muscle memory to reflex in a specific manner at any given point. You’ll need to have learned that you are not exerting or combining elements of control. You are building an environment where authority may be distributed. Ultimately, you are leading others so that they may better achieve their successes.

As a final thought, we want leaders to be critical thinkers, capable of being innovative and adaptable. We want them to be able to take charge, but in a manner that nourishes and develops their people. Be that leader! Teach yourself these lessons.

This post was written by Founder and MD of international management development firm MTD Training, Sean McPheat who is widely regarded as a leading authority on modern day management and leadership.

 

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